CRM Administrator


Center for Arizona Policy - Phoenix, Arizona

Hours: Full-time plus, Monday-Friday, with occasional evening/weekend events and occasional travel

Compensation: Competitive salary commensurate with experience plus excellent benefits

Job Purpose

Reporting to the Chief of Staff and working closely with the VP, Advancement, the ideal candidate for the CRM Administrator is a professional in constituent relations management (CRM) data analysis. This position is integral to the successful completion of Center for Arizona Policy’s (CAP) deployment of a full complement of data systems as offensive tools in CAP’s overall strategic plan to create and meet goals for giving, activism, and constituent engagement. The CRM Administrator possesses cutting-edge skills to gather, extract, and interpret data in timely and systematic ways all in an effort to drive the conversation, mobilize the grassroots, and expand CAP’s reach in Arizona.

Key Responsibilities

  • Learn and master the Virtuous CRM, iVolunteers, and i360 platforms, along with CAP systems and data.
  • Create and/or utilize existing custom database reports where necessary and interpret the data for next-step strategies with the Advancement team.
  • Management and optimization of marketing automation to a wide variety of audiences on an ongoing basis.
  • Produce and maintain a wide variety of marketing funnels (emails & landing pages) through which CAP reaches a diverse range of constituencies in an effort to grow its lists: advocates, donors, and influencers to drive fundraising and engagement.
  • Lead and coordinate internal CRM training to ensure continuous organizational CRM knowledge and optimization.
  • Provide ongoing data analysis and strategic next steps in conjunction with CAP leadership.
  • Any other duties needed to help drive our vision, fulfill our mission, and abide by our organization’s values.

Job Qualifications/Requirements:

Education and Experience

  • Minimum two to four years database management or related experience required; nonprofit/fundraising experience; digital marketing a plus but not required.
  • Bachelor’s degree in a relevant field preferred.
  • Relevant certifications desirable: SQL or comparable, Salesforce or other database(s), Microsoft Excel.

Essential Skills and Qualifications

  • A driver who will unite fundraising and advocacy goals to CAP’s data capabilities.
  • A collaborator who will work with a growing multigenerational team of nonprofit leaders.
  • An entrepreneurial visionary who sees opportunity before others see it.
  • Professional demeanor with a Client/Constituent relationships focus.
  • A demonstrated set of skills necessary to harness data: Windows- & iOS-based computers, constituent relationship management software, and the ability to manipulate data through Microsoft Excel at a very high level.
  • The ability to stay with a project and see it through to completion and to remain flexible and pivot to the ever-changing needs of a public policy based nonprofit.
  • Problem-solver, able to document, analyze, and improve processes.
  • Strong time management and organizational skills.
  • A servant-nature with a winsome, kindhearted attitude, ready to take data to the next level.
  • Adept at social media audiences – targeting, look-alike, modeling, marketing funnels.
  • Problem solver, able to document, analyze, and improve processes.
  • Thrive in and enjoy working in a multi-tasking, fast-paced work environment.
  • Commitment to professional development.

Character/Spiritual

  • Mature Evangelical Christian, currently attending a local Bible-believing church.
  • Agreement with and adherence to CAP’s Statement of Faith and Code of Conduct.
  • Demonstrated commitment to CAP’s mission and position on core issues (see https://www.azpolicy.org/#mission).
  • Ability to work discreetly with confidential data. High level of integrity, honesty, and confidentiality.
  • Excited by tip-of-the-spear type of work, strategic thinker, systems builder, entrepreneurial, teachable.
  • Commitment to continual improvement.

To apply submit a cover letter and resume on Indeed. Your cover letter must indicate you are a mature Evangelical Christian and you agree with CAP’s mission and position on core issues. (see https://www.azpolicy.org/#mission)

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