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At American Philanthropic, we believe that clients are best served when they are assisted by liberally educated consultants who have the virtue of practical wisdom, diverse backgrounds, and a track record of success. If this sounds like the kind of company you'd like to join, see our job openings below.

American Philanthropic runs personnel searches for its nonprofit clients. If you’re a talented individual looking for a nonprofit job, check out our current job searches.

Current openings with American Philanthropic


Analyst, Data Services

Overview:

Location: Phoenix, AZ, preferred; working from another American Philanthropic office or remotely is possible for exceptional candidates

Type of position:  Full-time (40 hours/week); entry-level 

Compensation: Competitive salary and benefits commensurate with experience

American Philanthropic’s Data Services department helps build, refine, and/or maintain effective and efficient database systems that support their operations. 

JOB DESCRIPTION:

As an Analyst in the Data Services department, you will support internal users on the Salesforce platform and other integrated systems, help maintain and update American Philanthropic’ s database, and assist in executing data-related tasks and services for clients. This position will report to the Director of Data Services and serve staff across the company. A successful Data Services Analyst will have an understanding of the Salesforce database structure and best practices, a creative mindset, and the ability to adapt quickly to evolving business needs. 

Specific responsibilities include:

Database Administration

  • Administration of Salesforce platforms including Sales Cloud, Nonprofit Success Pack, and other integrated systems;
  • Entering data from raw documents, spreadsheets, and other databases to main database;
  • Fulfilling administrative tasks, including creating users, and managing permissions;
  • Enforcing data hygiene through cleaning, standardizing, and deduping donor records;
  • Helping with daily office administrative tasks related to the Salesforce database;
  • Providing real-time support and assistance for issues relating to Salesforce and other integrated systems;
  • Maintaining and customizing objects, record types, page layouts, fields, workflow and approval processes, profiles, roles, security settings, sharing, validation rules, and alerts;
  • Leveraging declarative tools to enhance system configurations while adhering to best practices;
  • Assisting in system testing to ensure enhancements work properly;
  • Provide new users with licenses and assisting with new user training;
  • Contributing to adoption by improving the user experience through standardization, documentation, training, and ongoing usability improvement initiatives.

Client Management

  • Providing first-level support for client needs and escalating cases as necessary;
  • Participating in client calls and meetings, taking notes, and sending follow-up tasks to relevant parties;
  • Tracking client deliverables and ensuring their timely delivery;
  • Managing tracking sheets, project calendars, moves management, and other planning tools for both internal and external use;
  • Coordinating with internal and external parties, such as consultants, data processors, mail-houses, clients, etc., as needed.

Qualifications:

  • Two-plus years of Salesforce experience, with one-plus year as an administrator and Salesforce Administrator Certification, preferred;
  • Strong Microsoft Office and Excel skills;
  • Positive attitude and growth mindset;
  • Ability to take initiative and deliver results with minimal supervision;
  • Strong business acumen, technical aptitude, analytical skills, and attention to detail;
  • Ability to manage small- to medium-size projects to successful completion;
  • Ability to clearly and concisely communicate with users in different roles and with varying skillsets;
  • Proficiency in both Salesforce Classic and Salesforce Lightning preferred. Experience with and knowledge of other CRMs, including Virtuous and Blackbaud products, is a plus.

Most importantly, the ideal candidate will demonstrate acute intelligence, a keen eye for detail, a high degree of personal initiative and conscientiousness, and an ability to learn quickly. Being able to troubleshoot and problem-solve analytically, as well as streamline and enhance existing processes, is vital. This description may not contain all essential functions of the position. You must be willing to take personal ownership of projects, accomplish tasks, and make consistent progress on projects with minimal supervision.

Interested candidates should send their resume and a cover letter to resumes@americanphilanthropic.com with the subject line “Analyst, Data Services”  



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